Frequently Asked Questions (FAQ) – Baby Bibs Shop
Welcome to Baby Bibs Shop! We are here to help you with any questions you may have about our products, services, and policies. Below, you’ll find answers to some of the most common questions we receive.
Product Questions
What types of products do you offer?
We offer a variety of kids’ apparel including baby bibs, kids’ t-shirts, toddler t-shirts, youth hoodies, and youth sweatshirts.
Are your products suitable for all ages?
Yes, our products are designed for babies, toddlers, and youth, ensuring comfort and style for all age groups.
Shipping and Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and takes 10-15 days after dispatch, and Free Shipping via EMS for orders over $50, which takes 15-25 days after dispatch.
Do you ship internationally?
Yes, we ship worldwide except for some remote areas in Asia and other regions.
How long does it take to process an order?
Orders are typically processed within 1-2 business days.
Returns and Exchanges
What is your return policy?
You can return items within 15 days of receiving them, provided they are in their original condition and packaging. For more details, please visit our Returns & Exchanges page.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] to initiate a return or exchange.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
Account and Customer Service
How do I contact customer service?
You can reach us at [email protected] or visit our Contact Us page for more information.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders and save your information for future purchases.
If you have any other questions, feel free to contact us. Thank you for choosing Baby Bibs Shop!