Returns & Exchanges
At Baby Bibs Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please review the information below to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also initiate the return or exchange within 15 days of receiving your order.
Non-Returnable Items
Based on our product offerings, all items listed on our website (Baby Bibs, Kids T-Shirts, Toddler T-shirts, Youth Hoodie, Youth Sweatshirt) are eligible for returns and exchanges as long as they meet the above criteria.
Return & Exchange Process
- Contact Us: Send an email to [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item, including the return address.
- Ship Your Item: Package your item securely and ship it back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.
- Inspection & Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.
Refund Process
Upon approval of your return, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once we receive and inspect the returned item. Shipping costs for the new item will be covered by Baby Bibs Shop.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Baby Bibs Shop Team,
I would like to request a return/exchange for my recent order (Order #[Your Order Number]). The reason for my request is [briefly explain the reason].
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions about our returns and exchanges policy, please don’t hesitate to contact us at [email protected].
Thank you for shopping with Baby Bibs Shop. We appreciate your trust and are committed to providing you with a seamless shopping experience.